Clarinity — Terms of Service & Refund Policy

Effective Date: 7th November 2026

The Clarinity website and survey research software platform ("Service") is provided by Clarinity Limited (company number 17559716), registered in England and Wales and trading as Clarinity, whose registered office is 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.

1. Subscription Plans & Merchant of Record (Paddle)

Clarinity offers Free ($0/month), Plus ($25/month or $255/year), and Pro ($40/month or $408/year) subscription plans, as well as pay-as-you-go Response Credits ($1.00 USD per response). Our order process is conducted by our online reseller and Merchant of Record, Paddle.com Market Limited (or its applicable local affiliate, "Paddle"). Paddle is the Merchant of Record for all orders and handles payment processing, invoicing, sales tax/VAT calculation, and billing support inquiries.

2. Cancellation Policy

You may cancel your paid subscription at any time from your Clarinity Account Settings or via the Paddle Customer Portal. Upon cancellation, your paid plan features remain active through the end of your current paid billing period, after which your workspace transitions to the Free tier without deleting your surveys or collected responses.

3. Refund Policy (14-Day Right to Cancel)

If you are a consumer, you have the statutory right to cancel your initial subscription purchase and receive a full refund within 14 days without giving any reason, in accordance with Paddle's Checkout Buyer Terms and applicable consumer protection laws. Refund requests may be submitted by contacting support@clarinity.com or Paddle Buyer Support at paddle.net.

4. Acceptable Use & Governing Law

Customers must use Clarinity in compliance with applicable data protection laws (including UK GDPR and EU GDPR) and must not use the Service for unlawful, deceptive, or prohibited activities. These Terms are governed by the laws of England and Wales.

Legal & Support Contact: support@clarinity.com